| Q. How long will it be before I receive my replacement product? |
| A. We aim to provide replacement products within 48 hours. |
| Q. How will I receive my product? |
| A. All products are delivered by special delivery. |
| Q. I have mislaid my insurance policy, what should I do? |
| A. Contact us and we will resend you a new policy documentation in the post. |
| Q. I am changing my bank details what should I do? |
| A. Call us and we can take your new bank details over the phone or send out a new direct debit mandate for you to complete. |
| Q. Can I change my direct debit mandate date? |
| A. Yes, feel free to contact us on 0844 815 1010. |
| Q. What are your opening hours? |
| A. Our opening hours are Monday to Friday 9am to 5.30pm. |
| Q. How do I make a claim out of office hours? |
| A. You can contact us via our email address, which is claims@pierinsurance.com |
| Q. My insured product is broken what should I do? |
| A. Call us on our claims hotline 0844 815 1010. |
| Q. How many products can I have on 1 policy? |
| A. You can have as many as you like, the cost however, is per product. |
| Q. How do I pay my excess? |
| A. Payment is made over the phone via credit card or debit card. |
| Q. When do I pay my excess for my accidental damage claim? |
| A. This is done prior to your product being sent off for repair/ being repaired on site. |
| Q. When do I pay my excess on my theft claim? |
| A. As soon as your claim has been accepted and successful. |
| Q. How will I know if my claim has been successful? |
| A. We will keep you informed and providing your claim is successful we will contact you to organise delivery or onsite repair of your product. |