TERMS & CONDITIONS
The following terms and conditions apply to all transactions on www.cameraking.co.uk.
The placing of an order indicates your acceptance of these terms and conditions.
Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods
through this website you must be at least 18 years of age. We will treat each
order for goods as an offer by you to purchase the goods subject to these terms
and conditions.
We have all the right to refuse at our discretion to supply any goods ordered
by you
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond
to the description given by us all products we sell are of a technical nature
and it is not practical to publish detailed specifications of all the products.
All images, descriptive matter, specifications and advertising are for the sole
purpose of giving an approximate description of the goods. Full details are available
from the original manufacturer's brochures & websites. Except where the Customer
is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section
12) all other warranties, conditions or terms relating to fitness for purpose,
merchantability or conditions of the goods whether implied by Statute, Common
Law or otherwise are excluded and the Customer warrants that the Customer is satisfied
as to the Suitability of the Goods for the Customer's purpose Goods are not sold
on a trial basis.
If you buy goods which have no published technical specifications, it is your
responsibility to establish the suitability of the goods for your intended purpose.
Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical
error or error in pricing information from our suppliers, we shall have the right
to refuse or cancel any orders based on the incorrect price whether or not the
order has been confirmed.
Product Images / Specifications
Whilst we endeavourer to ensure all images and specifications are correct
at the time of publication, they do vary. As such we can accept no responsibility
for incorrect images/information. If however you spot a mistake with an image
or with a product specifications please let us know.
Payment Method
This is a UK site. We accept orders from anywhere in the world. Payment will be
taken only in British Pound. On the order you must provide us with your exact
address and telephone number that your credit card issuer has on file for you.
Your order will only be processed once authorization of your credit card has been
properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However
it is our policy to contact you if a product is out of stock and if you do not
wish to proceed with the order or for any reason we cannot supply the product
we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers.
These products are subject to suppliers' stock availability and delivery dates
made by the suppliers' own delivery services. It is our policy to contact you
to explain the stock and delivery situation with these products. Again if you
do not wish to proceed with the order, we will arrange for it to be cancelled.
Special Orders
Cancellations or refunds will not be acceptable on these items. You will be charged
upon placing your order and we will notify you of intended delivery date. This
does not affect your statutory rights.
Delivery
Our standard delivery charge does not guarantee next day delivery. Although
every effort is made for prompt delivery, we cannot be responsible for any delays
once goods have left our premises.
Where customers have requested and paid for a specified delivery time, and this
has not been met, only the additional delivery charge will be refunded not the
full amount.
Whilst every reasonable effort shall be made to keep any delivery date, time of
delivery shall not be of the essence. We shall not be liable for any losses, costs,
damages or expenses incurred by the customer, or any other person or company arising
directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by instalments
Delivery of the Goods shall be made to the Customer's address and the Customer
shall make all arrangements necessary to take delivery of the Goods whenever they
are tendered for delivery.
Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must
sign the drivers manifest as "unchecked". Should any damage be identified
on opening the package, West Base Electronics Ltd must be advised within 48 hours
of the exact damage? It is imperative that the Customer does not dispose of any
of the packaging, as this will be required to affect a claim against the carrier.
The claim will be handled by West Base Electronics Ltd, and an arrangement will
be made to collect the damaged goods and replacements will be sent. We cannot
accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages
that are delivered, the Customer is required to check that the number of packages
delivered equal the number of packages on the delivery drivers manifest/consignment
note. Any shortages must be noted on the drivers manifest and it is the Customers
responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of
packages. The Customer must notify us within 48 hours of delivery. The Customer
will be requested to provide us with a copy of the invoice as well. The matter
will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied
within 48 hours of delivery. If the items are not as ordered, the Customer must
not open the manufacturers packaging or use the item. The Customer will also be
required to provide further information on what was received i.e. we may require
the manufactures part codes and a full description of what has been received.
Should there be any extenuating circumstances that have prohibited the Customer
to remain within the specified time frame; resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified
within 5 days from the expected delivery date. This will be the date advised on
the Customers automated despatch note which is emailed to the Customer once the
items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and
goods damaged on delivery outside the reported timescales. Except when extenuating
circumstances have prevented notification within the reported timescale. The extenuating
circumstances must be by mutual agreement.
Product Guarantees
All products supplied are covered by the terms and conditions of the Original
Manufacturers Guarantee for a period of 12 months or longer if relevant, this
is in addition to the consumer's statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once
the items are returned to us and receipted back into our Warehouse. If the items
are accepted, opened and used the Distance Selling Regulations will apply. In
all instances, goods must be returned as new, with no blemish, defect or parts
missing, neither must the outer manufacturer packaging show any damage or be defaced
in anyway. Should the items/packaging show any damage or be incomplete and defaced
in any manner a 20% fee will apply, this will automatically be deducted from the
credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within
7 days from receiving the goods, providing that you contact us beforehand and
receive confirmation for a refund, provided it is in pristine condition in its
original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must
be returned "as new" or in the same condition that they were received
in. There should be no damage, all parts, items should be returned, all packaging
must be included and the manufacturer packaging must not be defaced in manner.
We cannot accept the return of opened accessories (e.g. filter, batteries, films
etc.), you will need to contact the manufacturer directly in these instances.
We do not refund carriage charges applied to the initial order and neither do
we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional
enclosures, such as manuals, free software, cables etc are all returned. Adequate
packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed
inside a box in order for the item to return to us with no internal or external
damage. Items that are not securely wrapped and received will be returned in the
same manner.
We reserve the right to reject and item(s) that do not meet the criteria lay out
above.
A restocking fee of up to 20% of the original invoice value may be levied on item(s)
returned after 7 days of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with
your computer system we may refer you to the manufacturer, due to their extensive
knowledge of their product. If the manufacturer agrees that the product is faulty,
in most cases they will be able to authorize a replacement/repair of the product
direct to you. This does not affect your statutory rights.
A restocking fee of up to 20% is charged on returns, which prove to be non-defective.
It is therefore imperative that you have made contact with the manufacturer first.
The restocking fee is non-negotiable. In all instances when contacting a Manufacturer
you must retain the reference code that you are given.
Opened software shall not be accepted for credit or exchange. If any discs are
found to be faulty you may be asked to contact the manufacturer directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product
will be offered to you.
Refunds
If for any reason you are issued with a refund, please note the following,
- All refunds will be issued to the same payment method as on the original
order.
- When a refund is processed, you will receive an email notification.
- A refund will usually reach your credit card account within 4/5 working
days after it being processed, please allow up to 10 working days for it to
be credited. We do however reserve the right to refund you within 30 days
of the return.
- Goods returned within the manufacturer's DOA period, will be refunded in
full including the original carriage charge. If the goods are found not to
be faulty or they have been damaged by miss-use, they will be returned to
you and no refund will be issued.
The relevant manufacturer will process all offers of "Money Back" guarantees
and you should contact them directly to arrange return and refund.
Liability
Except as may be implied by law and except in the case of death or personal injury
where the Customer is dealing as a consumer, in the event of any breach of these
Terms and Conditions by us the remedies to you shall be limited to damages which
shall in no circumstances exceed the price of the Goods and we shall under no
circumstances be liable for any indirect, incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented
or delayed from supplying or making delivery of any Goods by any reason or cause
beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms
and Conditions shall not be deemed to be a waiver of our rights or remedies in
respect of any present or future default of the Customer in performance or compliance
with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined
invalid, unlawful or unenforceable to any extent such term, condition or provision
shall be severed from the remaining Terms and Conditions, which shall continue
to be valid and enforceable to the fullest extent permitted by law.
Copyright
The contents, design and text on this site are the copyright of West Base
Electronics Ltd. Some of the product images descriptions and logos contained in
this site are trademarks and are copyright of their respective owners.
These Terms and Condition shall be construed in accordance with English Law.